{"id":12060,"date":"2021-02-10T11:29:26","date_gmt":"2021-02-10T03:29:26","guid":{"rendered":"https:\/\/www.hometeamns.sg\/frontline-tmp\/?p=12060"},"modified":"2021-07-06T15:52:21","modified_gmt":"2021-07-06T07:52:21","slug":"confirmed-received-and-in-good-order","status":"publish","type":"post","link":"https:\/\/corpstaging.hometeamns.sg\/frontline\/confirmed-received-and-in-good-order\/","title":{"rendered":"Confirmed, received and in good order"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row 0=&#8221;&#8221;][vc_column 0=&#8221;&#8221;][vc_column_text 0=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><em>Here\u2019s how to shop online with peace of mind.<\/em><\/h4>\n<p><!--more-->[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<span style=\"font-size: SMALL;\">TEXT: MELODY TAN | PHOTOS: SHUTTERSTOCK<br \/>\n<\/span>[\/vc_column_text][vc_row_inner 0=&#8221;&#8221;][vc_column_inner 0=&#8221;&#8221;][vc_column_text 0=&#8221;&#8221;]Life goes on amid COVID-19 \u2014 especially shopping. With more people staying home during the pandemic, e-commerce received an unexpected boost with online spending breaking records in the past year. Lazada, for example, reported more than US$100 million (S$132 million) in transactions in the first hour of its 11.11 sale. To put the numbers in perspective, Lazada Singapore\u2019s CEO revealed to CNBC that it was about three times faster than what it would have taken the e-commerce platform in 2019 to reach that figure. And while numbers have yet to be released (at time of print), Singapore\u2019s e-commerce sector is expected to reach an estimated US$9.5 billion (S$12.5 billion) in 2020.<\/p>\n<p>So whether you\u2019re buying food, clothing, electronics or furniture, ensure that your experience is safe and secured with the following tips:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=&#8221;BEFORE MAKING A PURCHASE&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23dd1111&#8243; google_fonts=&#8221;font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_row_inner 0=&#8221;&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;12064&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text 0=&#8221;&#8221;]<span style=\"color: #333333;\"><strong>Keep it legit<\/strong><\/span><br \/>\nThere are knock-off versions of almost everything online, from beauty products to medical masks. Even software isn\u2019t exempt from counterfeiting \u2014 unauthorised Microsoft software were on sale for as little as $10 on popular e-commerce sites here. As the saying goes, if it seems too good to be true, it probably is.<\/p>\n<p>If you are hunting for the real deal, your best bet would be to purchase from reputable websites, such as those belonging to recognised retailers or suppliers. Shopping on e-commerce platforms like Shopee or Lazada? Look for a brand\u2019s official store instead of individual seller listings.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner 0=&#8221;&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;12065&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text 0=&#8221;&#8221;]<strong>Read and compare<\/strong><br \/>\nEver bought a gadget that didn\u2019t work as promised, or a piece of clothing that looked nothing like the advertised version? To minimise such mishaps, always read the product description carefully and be sure to check the seller\u2019s return policy. Returns may be left to the discretion of sellers on certain platforms like Qoo10 \u2014 meaning there is no site-wide return policy that sellers have to adhere to. Even if you can return an item, you might have to pay to ship the item back.<\/p>\n<p>Reading customers\u2019 comments or reviews before ordering can also alert you to potential issues such as late delivery or misleading photos. It\u2019s not unrealistic for businesses to have some bad reviews, but if there\u2019s a string of angry customers demanding refunds, you may want to think twice about your purchase there.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;12067&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221;][vc_row_inner 0=&#8221;&#8221;][vc_column_inner 0=&#8221;&#8221;][vc_custom_heading text=&#8221;WHEN MAKING A TRANSACTION&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23dd1111&#8243; google_fonts=&#8221;font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text 0=&#8221;&#8221;]<strong>Stay protected<\/strong><br \/>\nE-commerce scams are on the rise, with over 2,000 victims in Singapore having lost a total of S$5.4 million during the first six months of 2020. Scams can include collecting payment and not delivering the items, or phishing pages that mimic legitimate websites to harvest credit card information.<\/p>\n<p>Before buying, ensure your device is protected by updating your antivirus software. If you\u2019re on the move, shop using your mobile data instead of public wi-fi, which are often unsecured. When browsing, make sure that the website\u2019s address starts with \u2018https\u2019, which indicates that the information you send \u2014 like your identity and credit card details \u2014 is securely encrypted.<\/p>\n<p>In the event that your information does get hijacked, your credit card offers far more protection than a debit card. With a debit card, funds are directly deducted from your bank account, potentially leaving you at a shortfall until they can be reimbursed. Also, though it might be more convenient to click \u201cRemember Me\u201d when filling out information on websites you frequently shop at, it might be best not to. Websites popular with Singaporeans, like Lazada, Sephora and Love, Bonito, have all experienced data breaches in the last two years.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;12072&#8243; img_size=&#8221;full&#8221; add_caption=&#8221;yes&#8221;][vc_row_inner 0=&#8221;&#8221;][vc_column_inner 0=&#8221;&#8221;][vc_custom_heading text=&#8221;WHEN WAITING FOR YOUR PURCHASE TO ARRIVE&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23dd1111&#8243; google_fonts=&#8221;font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text 0=&#8221;&#8221;]<strong>Make saving a habit<\/strong><\/p>\n<p>After every purchase, save the transaction receipt and any communication you may have had with the seller, in case of disputes. Screenshot text messages as evidence, since they can be deleted if a seller disappears from the platform.[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<strong>Count the cost<\/strong><\/p>\n<p>If you\u2019re on a shopping spree or buying big-ticket items, know that you have to pay Goods and Service Tax (GST) on goods valued over S$400 (this includes shipping). Courier or postal services will usually request GST payment \u2014 sometimes with a processing fee attached \u2014 before releasing the parcel to you. It might be prudent to include these costs when budgeting how much you\u2019re willing to pay for your item before you purchase it.[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<strong>Inform your household<\/strong><\/p>\n<p>When waiting for an order to arrive, let your family members know that you\u2019re expecting a parcel, and if cash-on-delivery is required. If you did select that option, make sure that the parcel bears the same transaction number as the one in your receipt before you hand over the money to the courier. Cash-on-delivery scams have been reported in Singapore causing online shoppers to pay for items that weren\u2019t what they ordered.[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<strong>Check your statements<\/strong><\/p>\n<p>Finally, check your bank and credit card statements regularly to catch fraudulent or recurring transactions that you didn\u2019t sign up for. In 2019, an online retailer was issued a court order in Singapore to stop it from engaging in a \u2018subscription trap\u2019 \u2014 where customers who made purchases were enrolled without their knowledge in a so-called VIP programme that involved a monthly recurring fee charged to their cards.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner 0=&#8221;&#8221;][vc_column_inner 0=&#8221;&#8221;][vc_custom_heading text=&#8221;MORE TIPS for SAFE-SHOPPING&#8221; font_container=&#8221;tag:h2|text_align:left|color:%23dd1111&#8243; google_fonts=&#8221;font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_column_text 0=&#8221;&#8221;]<strong>Track your package<\/strong><\/p>\n<p>When purchasing from individual sellers on social media or platforms like Carousell, ask for items to be sent by registered mail, which allows you to track the progress of your parcel.[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<strong>Check for the SAFETY Mark<\/strong><\/p>\n<p>Safety standards for electrical goods differ from country to country, and the item\u2019s provided plug may not fit the outlets we have here. Check the item\u2019s photos for the SAFETY Mark, which confirms that the item can be sold in Singapore.[\/vc_column_text][vc_column_text 0=&#8221;&#8221;]<strong>Hang on to payment<\/strong><\/p>\n<p>Some platforms or payment services like PayPal offer a feature where funds are held back from the seller until the buyer confirms that they\u2019ve received the item. This can reduce the risk factor of making a big purchase.<\/p>\n<p>E-commerce scams are on the rise, with over 2,000 victims in Singapore losing a total of S$5.4m during the first half of 2020.[\/vc_column_text][vc_custom_heading text=&#8221;Other posts you might like: &#8221; font_container=&#8221;tag:h2|text_align:left|color:%23dd1111&#8243; google_fonts=&#8221;font_family:Averia%20Sans%20Libre%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner 0=&#8221;&#8221;][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row 0=&#8221;&#8221;][vc_column 0=&#8221;&#8221;][vc_column_text 0=&#8221;&#8221;] Here\u2019s how to shop online with peace of mind.<\/p>\n","protected":false},"author":14,"featured_media":12062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-12060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Confirmed, received and in good order - Frontline<\/title>\n<meta name=\"description\" content=\"Here\u2019s 10 easy steps you should take to shop online with peace of mind and not be one of those people who regret buying items online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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